At the upcoming CX Summit 2021, on 28.1.2021, Sandra Thompson, The 1st Goleman Emotional Intelligence Coach in UK will speak about “Is empathy the answer?  How to create emotional connections that ensure cx success”.

The key take-aways include:

  • Emotions drive behaviour and our behaviour influences client and colleague emotions.
  • Learn how to train your inner coach and override your inner critic
  • Understand the value of the Wonder Woman Power Pose (thanks Amy Cuddy)
  • Experience is about memory, not just the moment (behavioural science at its best)
  • Three things you can practice to become more emotionally intelligence (it may be £worth your while)

A Must Attend International CX Event for 2021. Explore more @ and register now! #cxsummitgr