At the upcoming CX Summit 2021, on 28.1.2021, Patricia Davidson, Customer Experience Global Lead, BD will speak about “CX metrics and KPIs: Measuring the experience from the “outside in””.
The key take-aways include:
Measuring customer experience – The basics
- What does it mean to measure the customer experience?
- Why is it important to measure the customer experience?
- What types of metrics should we consider?
Turn data into insights
- How can we choose the right metrics for our business unit/organization?
- How can we rally the organization around CX metrics
Key steps to build your CX measurement program
- How can we build a measurement program and evolve it?
A Must Attend International CX Event for 2021. Explore more @ www.cxsummit.gr and register now! #cxsummitgr