At the upcoming CX Summit 2021, on 28.1.2021, Patricia Davidson, Customer Experience Global Lead, BD will speak about “CX metrics and KPIs: Measuring the experience from the “outside in”.

The key take-aways include:

Measuring customer experience – The basics

  • What does it mean to measure the customer experience?
  • Why is it important to measure the customer experience?
  • What types of metrics should we consider?

Turn data into insights

  • How can we choose the right metrics for our business unit/organization?
  • How can we rally the organization around CX metrics

Key steps to build your CX measurement program

  • How can we build a measurement program and evolve it?

A Must Attend International CX Event for 2021. Explore more @ and register now! #cxsummitgr