At the upcoming CX Summit 2021, on 28.1.2021, Adrian Swinscoe, Best-selling author, customer service and experience advisor and aspirant punk will speak about Why building a solid business case for your CX initiatives is an imperative that you can’t avoid? ”.

Key takeaways include:

  • What a great experience is and what it is not.
  • What companies that lead their fields on experience do well
  • The practical underpinnings of any great experience
  • What you need to focus on to create a solid business case for your CX initiative that delivers real ROI

A Must Attend International CX Event for 2021. Explore more @ and register now! #cxsummitgr